Refund Policy
This policy applies to Zavilo SDK subscriptions and one-time usage add-ons. It does not limit any consumer rights that cannot be waived under applicable law.
Last updated: September 15, 2026
Subscriptions
Monthly and yearly subscriptions follow the same refund principles. You may cancel a subscription before its next renewal. Cancellation stops future renewal charges, and access remains available through the end of the current paid billing period.
We do not promise automatic prorated refunds for unused time in a current monthly or yearly billing period. Refund requests are reviewed individually, subject to this policy and applicable law.
One-time usage add-ons
Usage add-ons are one-time purchases that add execution quota to an eligible paid plan. Executions or quota that have already been used are generally not refundable.
An unused add-on may be reviewed for a refund where appropriate, but approval is not automatic and may depend on the purchase record, account activity, and applicable law.
When we may review a refund
We may review requests involving duplicate charges, technical payment errors, or clear billing mistakes. If a refund is approved, it is processed through the payment method and payment flow used for the original purchase where possible.
Nothing in this policy limits legally mandatory cancellation, withdrawal, refund, or consumer-protection rights.
How to request a refund
Contact Zavilo Support with the account email, purchase date, plan or add-on purchased, and a concise description of the issue. Please do not send payment-card details by email.
Payments are handled through Zavilo's payment provider. This policy describes Zavilo's service-level review approach and does not replace the payment provider's applicable checkout, receipt, or dispute procedures.